We'll work with you to make it right!
If you received defective, incorrect, or incomplete merchandise, please call our Customer Care Team as soon as you can. You can also email us here, and please include your order number, and any and all details about the issue you’re experiencing in your message. ShopVCS will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur.
Defective merchandise
Associated with manufacturer defects only, including but not limited to missing parts, accessories, or faulty functioning or operation.
Incorrect merchandise
If you received an item that was different from the item described on ShopVCS.com, or is the wrong size, color, or style than what you ordered, we will happily replace the item for you. In some cases, we may ask you to take a picture of the item you received and send it to us so we can notify the brand or shipper.
Damaged Merchandise
On the rare chance that an item you ordered arrived damaged, please keep all the packing materials as you received them, and then please call our Customer Care Team as soon as you can. It may also be helpful to take a few pictures of the package or the item so that we can see exactly what happened. ShopVCS will arrange for a replacement of any item found to be damaged upon arrival within 30 days after you received it.
Comments
2 comments
Where do you return the merchandise?
I am a disabled Army veteran purchase a USB type-c cable Macbeth collection with Sparkle Fabric VCS price $6.99 from the Philadelphia VCS, the cable shorted out and damaged my Samsung Galaxy S9 a $1,000 phone when I went to return the cable I was told to "Hit the pike" I had a receipt the cable the original box. Used for 3 months,purchased in December 2019 it is warrantied for one year there is no valid email address or phone # on the box now all I'm asking for is my money or an exchange they gave me nothing, 0 nada.!.!
So I am now contacting you for my refund or exchange, nice way to treat Veteran consumer of your products.
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