Why can't I pay with EPD?
If your cart total plus shipping is greater than your current available EPD balance, then you will not be given the option on shopvcs.com to leverage EPD as a form of payment.
What do I do if I lose my card?
Contact your local canteen or reach out to the VCS Finance Center at VCSFCEPDTEAM@va.gov. When you notify the VCS of your missing card, it will be deactivated and you will be able to request a new card at that time.
Can I get a balance increase?
Unfortunately, the EPD balance cannot be increased. If you go over your balance, your card is shut off automatically by DFAS (Defense Finance and Accounting Service)
How is my balance deducted from my pay?
The amount of your payroll deduction is based off your balance on the Friday before payday. The deduction is made on the Thursday before pay day. Click here to see the detailed calculation.
What is my current EPD Balance?
You can reference the following link to check your EPD Balance:
Note: Link only works if you are on the VA Network
How can I pay down my balance faster?
You can pay down your balance at your local canteen. The canteen accepts: cash, credit card, check or money order.
If you do not live near a canteen you can mail a check or money order to the below address:
VCS Finance Center
Attn: TOP - EPD Desk
#1 Jefferson Barracks Road, Building 25
St. Louis MO 63125-4194