Why can’t I use my EPD card online?
Due to the affects that COVID-19 has had on VCS, we will temporarily suspend EPD as a form of payment on ShopVCS.com until further notice. The temporary suspension of the EPD payment option, is only for ShopVCS.com.
Are there any alternative payment methods?
As an alternative payment method, ShopVCS.com offers Affirm, a convenient monthly payment plan built right into the checkout process. Affirm is now offering 0% interest for 3- or 6-months on purchases of $50 or more. In addition, credit cards and PayPal are still an accepted method of payment.
How long will I not be able to use my EPD Card on ShopVCS.com?
We cannot say at this time. Transactions using your EPD to make purchases on ShopVCS will not be available until further notice. VCS will closely monitor the rapidly changing environment and is preparing for all possible scenarios. With that said, this change to our business model allows us to minimize the impact of decreased revenue while sustaining our services to you.
Can I still use my EPD Card in the canteen?
Yes – the EPD Card suspension only applies to ShopVCS.com online shopping. We will continue to accept EPD cards onsite at your local medical centers, in your PatriotStore, PatriotCafe and PatriotBrew.
I already placed an order with EPD prior to 4/26 will that order be impacted?
No, any orders placed with EPD will process as usual. As of 4/26 the EPD payment option will no longer be an option at checkout.
Will the payroll deduction calculation change with the suspension of EPD on ShopVCS.com?
No. Any orders that processed with EPD will proceed with the normal payroll deduction calculation.
Tires are on the ShopVCS website, can I use EPD for tires?
Yes, the tire program is a separate program from ShopVCS.com. You can still use your EPD card to purchase tires through the VCS PatriotStoreDirect special order program. For more information about tires, please call 1-800- 664-8258.
Questions about VCS being a federal organization or government funded.
Although VCS is a part of the VA, VCS is self-sustaining and takes no annual appropriations. VCS needs to generate enough revenue to pay all operating expenses.
Who can I contact if I have questions about my EPD Card regarding activity, balance, replacement card or login?
Please send an email to VCSFCEPDTEAM@va.gov
What if I placed an order within 24 hours on ShopVCS.com using my EPD card, will it still go through?
Yes, if your order was placed prior to the temporary suspension, your order will process. If you received an order confirmation email, your order was processed.
What day was the EPD card suspended for ShopVCS.com? Did my order go through?
The temporary suspension went into effect Saturday at <INSERT date & TimeZone>. If you received an order confirmation email, then your order was processed.
Will this temporary suspension of online buying impact my EPD card status or balance? No. The suspension does not impact shopping in a canteen store, your account status or balance.
Will I still need to make payments on my EPD balance during the suspension of online shopping?
Yes, the suspension only impacts the ability to shop with your EPD card on ShopVCS.com. There is no change to your account status.