Hydrow - Order Process

Hydrow 30-Day Risk Free Home Trial

For first-time customers purchasing Hydrow through our website, we are pleased to offer a 30-Day Risk Free Home Trial. With this offer, if you elect to return, you will receive a full refund on your Hydrow and accessories.

*Please note that any promotional items would also need to be returned for a full refund.

*Risk-Free Home Trial does not apply to the following:

• Hydrow purchases made before December 7, 2019
• Hydrow purchases made through our retail partners (e.g., Best Buy)
• Accessories purchased without a Hydrow
• A second Hydrow purchase after a first one was cancelled or returned
• More than one Hydrow per order
• Additional Hydrows purchased per household
• Hydrows purchased for Commercial use

Before placing your order

At checkout, please make sure to include a valid email address and phone number so Hydrow can contact you with delivery information.

After your order is placed

Orders ship within 4-6 weeks.  When your order ships, Hydrow will provide you with a tracking number that will tell you when your machine reaches your local delivery hub in 2-10 days.  Once your Hydrow has reached the hub, you will receive a call from Ware2Go with your delivery date.

On the day of your delivery, within your appointment window, the delivery team will contact you approximately 30 minutes before arriving at your residence.  Please note: If you need to change the phone number the carrier will use to reach you, please contact support@hydrow.com.

An adult MUST be present upon arrival to meet the driver and sign for the shipment. (not necessarily the named recipient, just someone over 18 in the household.)

Find tracking updates here and contact your Hydrow delivery partner here.

In-home delivery and assembly - suspended

To ensure the safety and health of all parties, we no longer offer the option to add "In Home Delivery and Assembly" to your order. All orders will be shipped using Hydrow's Standard Delivery option. This allows the delivery team to perform "no contact" deliveries by leaving your boxed Hydrow at the front door, in a garage, or another safe, dry location outside of your home or building.

An adult MUST be present upon arrival to meet the driver and sign for the shipment. (not necessarily the named recipient, just someone over 18 in the household.)

• The drivers may arrive in a CEVA branded truck or in an unmarked delivery truck depending on your region.
• Once the delivery team arrives they will take your Hydrow down off of the truck for you.
• Delivery drivers will work with you to leave Hydrow somewhere safe and dry.
• At driver discretion they may be able to push Box past the first threshold on your home, garage or other structure.
• The drivers will not carry Hydrow farther into your home or up/down any flights of stairs as part of delivery.
• The drivers will leave Hydrow in the box and will not unpack or assemble.
• If they cannot leave it inside, They will make every attempt to leave it in a safe dry place such as on a covered porch.

Get your space ready

Here are some things to consider when choosing your Hydrow’s place in its new home:

1. Your Hydrow is 86” long and 25” wide. Also, keep in mind that your head and shoulders may extend several inches beyond the end of your Hydrow when rowing.
2. Make sure an outlet is nearby; your power cord is 12-feet long and requires a grounded (3-prong) outlet.
3. Your Hydrow can be placed on any surface that is flat, level, and solid. We recommend using an exercise mat underneath to avoid any potential damage to your Hydrow or floors. Need one? Check out our Hydrow mat.
4. Your Hydrow should not be stored upright without the Hydrow Upright Storage Kit.

Get your internet ready

Hydrow works best with a broadband connection and can connect to your network using Wi-Fi or an ethernet cable. Make sure you have a strong internet connection where you’ll be using your Hydrow.

Please have your Wi-Fi login credentials (network name and password) on-hand when your Hydrow is delivered so you can activate your membership and get rowing.

Unboxing and assembly

Unboxing and assembling the Hydrow is quick and easy. If you’re doing it yourself, watch this video.